Privacy Policy

Privacy Policy

This Privacy Policy outlines how Spirit House London ("the Site" or "we") collects, uses, and shares your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our Site, we gather certain information about your device, your interaction with the Site, and details necessary to process your purchases. Additionally, we may collect information if you contact us for customer support. Personal Information, as referred to in this policy, includes any information that can uniquely identify an individual. Below is a summary of the types of Personal Information we collect and the reasons why.

Device Information

  • Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and Site interaction data.
  • Purpose of collection: to ensure the Site loads properly for you and to perform analytics to enhance our Site.
  • Source of collection: automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: to fulfill orders, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for potential risk or fraud, and, if aligned with your preferences, provide information or advertising about our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer Support Information

  • Examples of Personal Information collected: details you provide for customer support.
  • Purpose of collection: to offer customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared as necessary to provide support.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to assist us in delivering our services and fulfilling contracts with you, as detailed above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests for information, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For example:

  • We use Google Analytics to understand how customers use our Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.
  • We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners, using cookies or similar technologies.

For more information about targeted advertising, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI Consumer Education.

You can opt out of targeted advertising by using the links below:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at DAA Opt-Out.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.

Cookies

We use cookies to enhance your browsing experience. Below is a list of cookies necessary for the functioning of our store, and for reporting and analytics:

Necessary Cookies

  • _ab: Used in connection with access to admin.
  • _secure_session_id: Used in connection with navigation through a storefront.
  • cart: Used in connection with the shopping cart.
  • cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest: Used in connection with checkout.
  • _shopify_u: Used to facilitate updating customer account information.

Analytics Cookies

  • _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y: Used for Shopify analytics.

Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most persistent cookies will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies through your browser settings. For more information, visit All About Cookies.

Do Not Track

We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser, as there is no consistent industry standard for responding to such signals.

Changes

We may update this Privacy Policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, questions, or complaints, please contact us by email at hello@spirithouselondon.com. Or by mail to: 

Spirit House London (c/o MindMuse Ltd)

61 Bridge Street, Kington, England, HR5 3DJ

 

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority. For the UK, visit ICO Complaint.

Last updated: 23/05/2024